What is the cancellation policy?
Orders may be canceled as long as they have not shipped out. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected.

A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy.

Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable.

What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately.

Damages to items shipped must be noted on the delivery receipt and reported to us immediately.

Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt.

If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion.

If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request.

All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges.

We are not responsible for any damages not reported within 5 days of arrival.

What is your returns policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 15 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy.

Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged.

To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization).

All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges.

All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply.

The $8.99 service charge is non-refundable. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable.

TWIG Vine TABLE AND CHAIR SET